FREE SHIPPING ON ORDERS OVER $100

Refund Policy

Returns

We accept returns on defective or damaged products within 30 days of receiving our products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We unfortunately cannot accept returns on fragrances based on personal taste which is subjective. We recommend purchasing a sample before investing in a larger bottle or jar. 

Sales of samples and travel sprays are final and we do not accept return.

To be eligible for a return, your item must returned in the original packaging.

To complete your return, please contact us at shop@artandalchemy.co about the return. The customer is responsible for shipping costs. 

Please send your purchase to:

Art & Alchemy Parfum
1117-32 Trolley Crescent
Toronto, Ontario, Canada
M5A 0E8

Exchanges (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the exchange. 

If you are approved, we will contact you and send you a new version of the same item. 

Shipping

To return your product, you should mail your product to: 

Art & Alchemy Parfum
1117-32 Trolley Crescent
Toronto, Ontario, Canada
M5A 0E8

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.